Terms of Service

1. Who we are

The Service is operated by:

D.O.O. IT Design
Herceg Novi, Montenegro
Contacts

2. Eligibility

You may use the Service only if:

• you are at least 18 years old (or the age of legal majority in your jurisdiction);
• you have the legal capacity to enter into a binding contract; and
• your use of the Service is not prohibited by applicable law or by any agreement you have with a third party (including Upwork).

If you are using the Service on behalf of a company or organization, you represent and warrant that you are authorized to bind that entity to these Terms, and “you” includes that entity.

3. Description of the Service

CoverMint provides tools to help freelancers and businesses generate AI-assisted cover letters and proposals for Upwork and similar freelance platforms, including:

• the Extension, which can analyze job posts and other content visible in your browser and suggest tailored proposals; and
• a web application where you can manage your account, templates, and preferences.

CoverMint is not endorsed by, affiliated with, or sponsored by Upwork or any other freelance marketplace. Upwork and other platforms remain separate third-party services governed by their own terms and policies.

We may update, modify, or discontinue certain features of the Service at any time, with or without notice, as long as we comply with applicable law and any specific commitments made to you (e.g., in a paid subscription).

4. Relationship with Upwork and compliance with third-party terms

Your relationship with Upwork and any other platform on which you use CoverMint is solely between you and that platform.

• You must comply with Upwork’s Terms of Service and any other applicable rules when using the Service on Upwork.
• We do not control Upwork and are not responsible for its decisions, actions, outages, or policy changes.
• We are not responsible if your Upwork account or relationships with clients are affected due to how you use CoverMint, including any violation of Upwork’s rules.

You acknowledge and agree that any proposals, messages, or interactions you have with clients remain your responsibility, and you are solely responsible for ensuring that your use of AI-generated content complies with applicable law and third-party terms.

5. Account registration and security

To access certain features, you must create an account and provide accurate, complete, and current information.

You agree to:

• maintain the accuracy of your account information;
• keep your login credentials confidential;
• promptly notify us of any unauthorized use of your account or security breach.

You are responsible for all activities that occur under your account, whether or not you authorized them, unless such activities are directly caused by our negligence or willful misconduct.

We reserve the right to suspend or terminate your account if we reasonably believe that you have violated these Terms, are using the Service unlawfully or in a way that poses a risk to others, or your account appears compromised.

6. Subscriptions, billing, and refunds

If you purchase a paid subscription:

6.1. Billing and payment

• You authorize our third-party payment processor (e.g., Paddle, Stripe, FastSpring or similar) to charge your selected payment method for fees associated with your plan.
• Prices and plans are described on our website or within the Service. We may change prices or introduce new charges, but we will notify you in advance where required by law.

6.2. Subscription term and renewal

• Subscriptions may be offered on a monthly, annual, or other recurring basis.
• Unless otherwise stated, your subscription will automatically renew at the end of each billing period unless you cancel prior to renewal.

6.3. Cancellation

• You may cancel your subscription at any time through your account settings or by contacting support.
• Cancellation will take effect at the end of the current billing period, and you will retain access to paid features until then.

6.4. Refunds

• Unless otherwise required by law or expressly stated in our refund policy, all fees are non-refundable.
• In exceptional cases (e.g., prolonged downtime caused by us), we may, at our discretion, offer credits or partial refunds.

6.5. Taxes

• Fees are exclusive of taxes unless otherwise stated. You are responsible for any applicable VAT, GST, sales tax, or similar taxes.

7. License and permitted use

Subject to your compliance with these Terms and any applicable payment obligations, CoverMint grants you a limited, non-exclusive, non-transferable, revocable license to:

• install and use the Extension in your browser; and
• access and use the Service for your own internal business or personal freelancing purposes.

You may not:

• copy, modify, or create derivative works of the Service (except as permitted by applicable law);
• reverse engineer, decompile, or attempt to extract source code, except as allowed by law;
• rent, lease, sell, sublicense, or otherwise transfer rights to the Service;
• circumvent or disable any security or technical features;
• use the Service to build or train competing products.

8. User content and AI-generated output

8.1. Your content

“User Content” means any content you submit or provide through the Service, including job descriptions you paste or that the Extension reads from the page, your profile data, portfolio, work history, skills, custom templates, prompts, messages, and any feedback you provide to us.

You retain all rights to your User Content.

By submitting User Content, you grant CoverMint a worldwide, non-exclusive, royalty-free license to use, reproduce, process, store, and display the User Content as necessary to:

• provide and improve the Service;
• operate and secure our systems; and
• comply with legal obligations.

You represent and warrant that:

• you have all necessary rights to submit the User Content and grant the above license;
• the User Content does not infringe, misappropriate, or violate any third-party rights or applicable laws;
• the User Content complies with any third-party platform policies (e.g., Upwork).

8.2. AI-generated content

The Service uses AI models to generate content (e.g., proposals, answers, suggestions). You may usually use AI-generated content (“AI Output”) for your own purposes, subject to applicable law, third-party platform rules, and these Terms.

You are solely responsible for reviewing, editing, and verifying AI Output before using it. You should not rely on AI Output as factually correct, complete, or appropriate in all situations.

We and our model providers may, in compliance with our Privacy Policy, use anonymized or aggregated data derived from AI interactions to improve models and services.

9. Acceptable use

You agree not to use the Service to:

• violate any law, regulation, or third-party rights;
• violate Upwork or other platform policies (including anti-spam or anti-fraud rules);
• harass, threaten, or defame others or distribute harmful, offensive, or illegal content;
• attempt to access data or systems without authorization;
• introduce malware, viruses, or other harmful code;
• send unsolicited or automated bulk messages to clients (“spam proposals”);
• engage in data scraping or harvesting beyond what is allowed by law and the relevant platform’s terms.

We may investigate and take appropriate action (including suspension or termination) if we suspect any breach of this section.

10. Third-party services and extensions

The Service may integrate with or rely on third-party platforms (e.g., Upwork), payment processors, analytics providers, and browser extension stores (e.g., Chrome Web Store).

We do not control these third parties and are not responsible for their actions, terms, or policies. Your use of such services is governed by the relevant third-party terms and privacy policies.

11. Intellectual property

The Service, including all software, design, trademarks, logos, and other content (excluding your User Content and third-party content), is owned by or licensed to CoverMint and is protected by copyright, trademark, and other laws.

Nothing in these Terms grants you any ownership rights in the Service. Any rights not expressly granted to you are reserved by CoverMint.

If you choose to provide feedback, suggestions, or ideas about the Service (“Feedback”), you grant us a perpetual, irrevocable, royalty-free license to use that Feedback for any purpose without obligation to you.

12. Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal data and explains your privacy rights.

Please read the Privacy Policy carefully. If you do not agree with the Privacy Policy, you must not use the Service.

13. Disclaimers

To the maximum extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express, implied, or statutory, including but not limited to:

• merchantability;
• fitness for a particular purpose;
• non-infringement;
• accuracy, reliability, or availability.

Without limiting the foregoing, we do not warrant that:

• the Service will always be uninterrupted, secure, or error-free;
• AI Output will be accurate, complete, or suitable for your specific case;
• your Upwork account or client relationships will improve as a result of using the Service.

You use the Service and rely on AI Output at your own risk.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

14. Limitation of liability

To the fullest extent permitted by law:

• CoverMint and its affiliates, directors, employees, and agents will not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including loss of profits, revenue, data, or business opportunities, arising from or related to your use of (or inability to use) the Service, even if we have been advised of the possibility of such damages.
• Our aggregate liability for all claims relating to the Service will not exceed the greater of:
  • the amount you paid to us for the Service in the 3 months preceding the event giving rise to the claim, or
  • [€100] (or equivalent in local currency).

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law (for example, for death or personal injury caused by negligence, or for intentional misconduct).

15. Indemnification

You agree to indemnify, defend, and hold harmless CoverMint and its affiliates, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• your use of the Service;
• your User Content;
• your violation of these Terms; or
• your violation of any third-party rights (including Upwork’s terms or client rights).

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification, in which case you will cooperate with us in asserting available defenses.

16. Suspension and termination

We may suspend or terminate your access to the Service, in whole or in part, if you materially or repeatedly violate these Terms, your use poses a security or legal risk, we are required to do so by law or by authorities, or the Service is discontinued.

Where reasonably possible and legally permitted, we will provide advance notice.

You may stop using the Service at any time and may delete your account through your settings or by contacting support.

Upon termination:

• your right to use the Service will cease;
• we may delete or anonymize your data in accordance with our Privacy Policy and legal obligations;
• sections that by their nature should survive termination (e.g., intellectual property, disclaimers, limitations of liability, indemnification, and governing law) will continue to apply.

17. Changes to these Terms

We may update these Terms from time to time. When we do, we will change the “Last updated” date at the top, and where required by law or where the changes are material, we will provide additional notice (for example, via email or within the Service).

Your continued use of the Service after the updated Terms become effective constitutes your acceptance of the changes. If you do not agree to the new Terms, you must stop using the Service and may cancel your subscription.

18. Miscellaneous

• Entire agreement: These Terms and the Privacy Policy constitute the entire agreement between you and CoverMint regarding the Service and supersede all prior agreements related to its subject matter.
• Severability: If any provision of these Terms is found invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect.
• No waiver: Our failure to enforce any provision of these Terms is not a waiver of that provision or any other provision.
• Assignment: You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign our rights and obligations under these Terms without your consent as part of a merger, acquisition, or sale of assets, or by operation of law.
• Force majeure: We are not liable for any failure or delay in performance due to events beyond our reasonable control, including acts of God, internet outages, strikes, or government actions.